TERMS AND CONDITIONS

Booking Terms and Conditions
Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions. Our website offers are extended on the following basis:

Prices:
All prices are subject to availability and in some instances, currency fluctuations and can be withdrawn or varied without notice. Please confirm at time of booking and time of payment.

Travel Documents:
Any subsequent travel documents including (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider, may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non transferable. All airline tickets must be issued in the name of the passport/photo identity holder. Certain carriers will not accept carriage if the name varies and the booking may be cancelled (with penalty). You are responsible for ensuring collection of all travel documents prior to your travel. Additionally it is also your responsibility to check departure times for your plane, train, ship, bus or any other form of transportation to ensure that the scheduled departure time has not varied.

Travel Insurance:
This can be booked on our website or by calling our office, it is strongly recommend and we require your confirmation at time of booking as to your intentions in regards to travel insurance cover. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all international travel.

Passports & Visas:
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities of both Australia and the countries you intend to visit. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel with at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please contact our office. We obtain information from an external visa advisory service but we do not warrant the accuracy of such information and accept no liability for any loss or damage, which you may suffer in reliance on it.

Health:
You should check with your local Doctor or Travellers’ Medical Centre as it is your responsibility to ensure that you are aware of any health requirements for your planned travel and to ensure that you hold and carry the necessary vaccination documentation.

Taxes:
Some taxes are included in ticket prices but please be aware that there are taxes that are collected locally in some countries that are mandatory. All taxes are subject to change without notice.

Cancellation Fees:
We require the relevant documentation from you to facilitate a refund and we are unable to provide a refund to you until we receive the monies from the relevant supplier. All bookings cancellations will incur charges. These charges can be up to 100% of the cost of your booking, regardless of whether travel has commenced. Booking changes/alterations and ticket reissue or revalidations fees will also apply.

Liability
Latitude acts as a travel agent only and sells various travel related products on behalf of numerous transport, accommodation and other wholesale service providers, such as airlines, coach, rail and cruise line operators. Latitude's obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not Latitude. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies with the provider and not with Latitude. Furthermore we do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Credit Card Transactions
Credit card surcharges may apply when paying by credit card. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against Latitude. In the event that payment has been made to Latitude by credit card, you agree that you will not seek to charge back your payment to Latitude Travel Pty Ltd.